Unhappy with our service?
Tell us where we went wrong
Reporting a Complaint
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, you should inform us immediately, so that we can do our best to resolve the problem. Woolley Beardsleys & Bosworth LLP is authorised and regulated by the Solicitors Regulation Authority and is therefore subject to the SRA Code of Conduct.
 
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns. However, if you have a concern or a complaint that has not been dealt with to your satisfaction by the person handling your case or their supervisor, please contact us as soon as you are aware of the problem so this can be addressed. You can do this by contacting Mark Hopper directly. If you find that we are unable to resolve your complaint, then you can contact the Legal Ombudsman, an independent body created to resolve disputes between clients and legal firms, or the Solicitors Regulation Authority. The contact details for each of these is below.
Mark Hopper
Woolley Beardsleys & Bosworth LLP
29 Rectory Place
Loughborough LE11 1UW
mark.hopper@woolleybees.co.uk
SRA
Report a Solicitor
0370 606 2555

The Cube, 199 Wharfside Street,

Birmingham, B11RN

Legal Ombudsman
www.legalombudsman.org.uk
0300 555 0333 (09.00 – 17.00)
enquiries@legalombudsman.org.uk
PO Box 6806 Wolverhampton WV1 9WJ
Our Complaints Procedure Process

■ We will send you a letter acknowledging receipt of your complaint within five days of our receiving the complaint, enclosing a copy of this procedure.

■ We will then investigate your complaint. This will normally involve passing your complaint to our Compliance Officer for Legal Practice, Mark Hopper who will review your matter file and speak to the member of staff who acted for you.

 

■ Mark Hopper will then invite you to a meeting to discuss and, it is hoped, resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

■ Within three days of the meeting, Mark Hopper will write to you to confirm what took place and any solutions she has agreed with you.

■ If you do not want a meeting or it is not possible, Mark Hopper will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

■ If you do not want a meeting or it is not possible, Mark Hopper will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

■ At this stage, if you are still not satisfied, you should contact us again to explain why you remain unhappy with our response and we will review your comments.

 

Depending on the matter we may at this stage arrange for another senior member of staff to review the decision.

■ We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

■ If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or call 0300 555 0333 about your complaint.

 

Any complaint to the Legal Ombudsman must usually be made within six months of your receiving a final written response from us regarding your complaint. The Legal Ombudsman has provided further guidance on its service at www.legalombudsman.org.uk.

If we have to change any of the timescales above, we will let you know and explain why

 

The Conveyancing Quality Scheme (CQS)

We are proud to have been accredited by the Law Society's Conveyancing Quality Scheme. This logo is your guarantee that our practice will provide you with a professional & quality conveyancing service.

Accredited CQ.png

SRA Pricing Changes

We are proud to be in compliance with the SRAs changes in publishing pricing for specific legal services. This badge is your assurance that we are compliant.

Contact

2-3 Rectory Place

Loughborough

Leicestershire

LE11 1UW

Services

About us

Terms

Chesterton House

fundraising for

GOSH-logo.pngwhite.png

Chesterton House Financial Planning Ltd: Authorised & Regulated by the Financial Conduct Authority, Reference No. 126368. Registered in England Company No 2118345 (ENGLAND)

 Chesterton House Accounting Services LLP: Partnership No. OC381114 (ENGLAND).

Woolley, Beardsleys & Bosworth LLP:Authorised & Regulated by the Solicitors Regulatory Authority. Reference No. 607014. Partnership No. OC379158 (ENGLAND).